Privacy Policy

1. Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you use our service through our website and mobile application (collectively referred to as the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, password, and other registration information.
• Profile Information: Any additional information you choose to add to your profile.
• Payment Information: When you subscribe to our paid services, we collect payment details through our secure payment processors.
• Communications: Information you provide when contacting our support team or responding to surveys.

2.2 Automatically Collected Information

• Device Information: Type of device, operating system, unique device identifiers, IP address, and mobile network information.
• Usage Data: How you interact with our Service, including features used, time spent, and actions taken.
• Location Data: General location information derived from IP address or more precise location if you explicitly grant permission.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

2.3 Media (Photos and Videos)

Collection and Storage

• Our Service allows users to capture and store photos and videos during events.
• By default, all media is stored locally on the user's device.
• Photos may contain metadata including timestamps, device information, and location data if location services are enabled.

User Responsibility for Consent and Privacy

• Since all photos and videos are stored locally on users' devices, users are solely responsible for obtaining proper consent before taking photos/videos of others.
• Users must comply with all applicable privacy laws and respect others' rights regarding their image and likeness.
• If someone withdraws consent for photos/videos containing them, it is the user's responsibility to delete the relevant media from their device.
• We do not have access to locally stored media and cannot enforce deletion requests.
• Users should consider privacy implications before taking photos of others.

Media Deletion

• Local device deletion: Media is stored in the app, and can be deleted directly in the app. Media is also stored by default in the user's Photos app, and must be deleted there separately by the user.

Data Retention and Deletion

• Local media remains on user devices until manually deleted by the user.

2.4 Analytics and Crash Reporting

We use third-party services to analyze app performance and user behavior:

• Firebase: Analytics data, device information, crash reports, performance metrics, installation and first open data.
• Sentry: Error and crash reports, device information when crashes occur, stack traces, and performance monitoring data.
• Mixpanel: User interactions, event data, usage patterns, user journey analysis, and custom event tracking.

2.5 Data Retention

We retain different types of data for varying periods:

• Account Information: Until you delete your account
• Media Files: Until manually deleted by the user
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Support Communications: Indefinitely, for customer service purposes
• Payment Information: Indefinitely, as required by financial regulations

2.6 Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as your IP address, browser, device type, and pages visited. This data helps us improve site performance and user experience.

Google may use cookies or similar technologies to collect this data, which may be stored on servers in the United States or other countries. Learn more here: Google Privacy & Terms.

Data Retention

Aggregated and anonymized analytics data may be kept indefinitely.

Opt-Out

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our Service.
• Processing your transactions.
• Communicating with you about updates, support, and marketing.
• Improving and personalizing our Service.
• Analyzing usage patterns and trends.
• Detecting and preventing fraud or abuse.
• Complying with legal obligations.
• Debugging and fixing application issues.
• Monitoring and improving application performance.
• Understanding user behavior and optimizing user experience.

4. Marketing Communications

We may send you:

• Product updates and new feature announcements
• Tips for using the Service effectively
• Occasional promotional offers
• Important service notifications

You can opt out of marketing emails by:

• Clicking the unsubscribe link in any email
• Updating your preferences in your account settings
• Contacting us at [email protected]

Note: You cannot opt out of essential service communications like security alerts or billing notifications.

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with third-party vendors who assist in operating our Service, including:

• Cloud hosting providers
• Payment processors
• Analytics services (Firebase, Mixpanel)
• Error tracking services (Sentry)
• Customer support tools

5.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

5.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication requirements
• Regular security training for employees

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Breach Notification

In the event of a data security incident that may affect your personal information, we will:

• Investigate the incident promptly
• Notify affected users via email within 72 hours when feasible
• Provide information about what data may have been affected
• Describe steps we're taking to address the incident
• Recommend actions you can take to protect yourself

8. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Delete your account: You may delete your account through the Account page of the website, or contact [email protected] to request account deletion. This will permanently delete your account information within 30 days. Note that photos stored in your device's Photos app must be deleted separately.
• Opt-out of marketing communications
• Disable cookies through your browser settings
• Export your data in a portable format

9. Third-Party App Store Data

When you download our app through app stores (Apple App Store, Google Play), those platforms may collect additional information according to their own privacy policies. We recommend reviewing:

• Apple's Privacy Policy for iOS users
• Google's Privacy Policy for Android users

We do not control or have access to data collected directly by these platforms.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect information from children under 13.

11. International Data Transfers

Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the new Privacy Policy on our Service
• Sending you an email notification
• Displaying a notice within our Service

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Response Time: We aim to respond to privacy inquiries within 48 hours
• For urgent privacy concerns: Mark your email subject with "URGENT PRIVACY REQUEST"

14. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and similar privacy laws.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To provide our Service and fulfill our contractual obligations to you
• Legitimate Interest: To improve our Service, prevent fraud, and ensure security
• Consent: For marketing communications and certain analytics (where required)
• Legal Obligation: To comply with applicable laws and regulations

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we use your personal data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with "GDPR Request" in the subject line. We will respond to your request within one month, or inform you if we need additional time (up to three months for complex requests).

When contacting us, please provide sufficient information to verify your identity and specify which right you wish to exercise.

Data Protection Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority. Contact information for EU data protection authorities can be found at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

16. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Service. These technologies help us:

• Remember your preferences and settings
• Analyze how you use our Service
• Improve our Service performance
• Provide analytics through third-party services (Firebase, Mixpanel)

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.